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CMRL witnessed the very best participation from commuters and almost 6,500 individuals took the survey | Photo Credit: File picture
In the survey which was held early this yr specializing in all the pieces from service high quality, reliability, accessibility, ease of use and luxury to availability, Chennai Metro Rail has acquired a score of 4.3 out of 5.
According to officers of Chennai Metro Rail Limited (CMRL), a complete of 32 Metro Rail organisations the world over took half within the survey. Interestingly, CMRL witnessed the very best participation from commuters and almost 6,500 individuals took the survey.
Between April and May this yr, this buyer satisfaction survey was held and commuters might present their suggestions by means of the CMRL web site or social media.
CMRL joined COMET in 2024 since it could assist to know the place the system stands on numerous points compared with different methods on this planet, obtain person suggestions and thereby improve their services and efficiency.
The survey signifies that the majority CMRL commuters take the system to journey to work they usually need enhancements in among the areas together with cost modes, station accessibility, availability of house and interchange of trains. Majority of those that took half within the survey had been aged lower than 30.
“Commuters answered a number of questions together with punctuality, consolation of journey, security, cleanliness, availability of services like lifts, escalators, in the event that they had been happy with the frequency of trains and the safety deployed within the system. Commuters had been completely satisfied on most points,” an official stated.
CMRL additionally had to supply extra data like ridership, monetary efficiency, fares, and effectivity of labor. Other Metro Rail networks within the nation too participated within the survey, the outcomes are conveyed to every organisation individually, sources stated.
Published – October 19, 2025 11:14 pm IST
