Telanganas MeeSeva companies now on WhatsApp

Telangana authorities on Tuesday (November 18) launched MeeSeva on WhatsApp with a eye on enhancing entry and comfort for folks looking for to entry government-to-citizen (G2C) companies throughout almost 40 departments.

The MeeSeva WhatsApp Services introduce a sophisticated, conversational Artificial Intelligence (AI)-driven platform that allows residents to entry authorities companies by means of a easy chat interface. The transfer is aimed to make authorities companies extra accessible, inclusive and user-friendly by bringing them to the cellphones of residents throughout Telangana, the State IT division stated.

Minister for IT and Industries D. Sridhar Babu, who launched the service, stated extending entry to greater than 580 government-to-citizen companies by means of a unified and intuitive chat-based interface is a part of the continued efforts to convey authorities inside attain of the folks utilizing know-how. The WhatsApp facility will complement the community of 5,000 MeeSeva service centres throughout the State.

From corridor tickets, climate info, authorities alerts to reserving bus tickets, numerous companies are prone to be added in future. The MeeSeva companies on WhatsApp shall be accessible in Telugu, Urdu and with voice command options quickly, Mr .Sridhar Babu stated.

The authorities views know-how not merely as software program however as an instrument of equality, meant to make sure that digital advantages attain the final particular person in distant corners of Telangana, the Minister stated. People outreach stays a spotlight space for Chief Minister A. Revanth Reddy-led authorities and one of many first measures it initiated, quickly after coming to energy about two years in the past, was the introduction of Prajavani public grievance redressal mechanism, he added.

The service might be accessed by sending a ‘Hi’ to WhatsApp Number 80969 58096. Users can apply for certificates akin to start, dying and caste; make funds for utilities like electrical energy and water in addition to property tax; remit police challan funds, monitor functions; obtain updates and obtain issued paperwork.

The WhatsApp chatbot, applied in collaboration with Meta, leverage superior conversational AI applied sciences. Powered by open-source Llama AI mannequin, it is going to provide prompt responses to queries, help to avail companies and scale back errors whereas making use of, amongst different issues.

IT Secretary Sanjay Kumar, MeeSeva Commissioner T. Ravi Kiran, Hyderabad District Collector Hari Chandana Dasari and Meta India Public Policy Director Natasha Jog spoke.