FSSAI mandates show of Food Safety Connect App QR code at meals premises

Aimed at safeguarding public well being and strengthening the meals security ecosystem, the Food Safety and Standards Authority of India (FSSAI) has requested all Food Business Operators (FBOs), together with eating places, dhabas, cafes, and eateries, to show their FSSAI license/registration certificates with the QR code of Food Safety Connect app in areas seen to clients comparable to entrances, billing counters, or seating areas.

“This measure will empower customers by offering them with a direct and user-friendly platform for grievance redressal,’’ stated a launch issued by the FSSAI.

Giving particulars in regards to the transfer, the Authority added that it has made the QR code of the app obtainable on the entrance web page of the FSSAI Licence and Registration. The FBOs have additionally been requested to characteristic the QR code or a direct obtain hyperlink for the Food Safety Connect app on their digital property, together with web sites and on-line ordering platforms, wherever relevant.

In a nationwide advisory, all FBOs have been requested to show this of their premises. This is in compliance with the situation of License #1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.

Addressing shopper grievances

The Food Safety Connect app, developed by theFSSAI, permits customers to lodge complaints relating to meals security and hygiene points, report deceptive claims on meals merchandise, entry fundamental details about licensed and registered FBOs and keep knowledgeable about FSSAI’s newest meals security initiatives and alerts.

Complaints lodged by means of the app are routinely routed to the involved jurisdictional authority, which ensures immediate motion and minimises delays in addressing shopper grievances.