A key function of the programme is the creation of a complete Citizen Connect Centre, which is able to function a central hub for citizen suggestions, grievance redressal and public communication.
The goals of the initiative embody offering quick access to info of key authorities schemes, welfare programmes and the Chief Minister’s Distress Relief Fund; assortment and evaluation of public suggestions to enhance the standard and timeliness of presidency tasks; gathering public solutions in sectors together with housing, healthcare, schooling, infrastructure and environmental sustainability that instantly influence folks’s lives; making certain responses to public grievances; making certain transparency and public participation in governance via a public outreach mechanism; and functioning as a dependable public service system particularly in emergencies by making certain well timed info, coordinated catastrophe neighborhood, and swift supply of presidency help.
Experienced authorities officers might be tasked with managing the programme. The Kerala Infrastructure Investment Fund Board (KIIFB) will present technical assist, infrastructure and manpower assist.
Government workers, together with Kerala Administrative Service (KAS) officers, might be appointed on a working association foundation. The Chief Secretary has been authorised to situation essential orders. All India Service officers may also be roped in to supervise supervision.
An further ₹20 crore might be allotted to the Information and Public Relations division for content material creation, dissemination and suggestions assortment. The division may also be answerable for making certain the efficient implementation, oversight and high quality management of the programme.
The Citizen Connect Centre will function from the Air India constructing at Vellayambalam, which has been taken over for this function. The Revenue division has been tasked by the Cabinet with adopting essential preparations.
Published – September 17, 2025 11:22 pm IST
